Shipping policy

We know timing matters, so we keep things moving.

Order processing: Orders are typically fulfilled within the same business day or next business day. Once your order is on its way, you'll receive a confirmation email with tracking details so you can follow along.

Delivery times: Estimated delivery times vary by region and courier. All shipments are fully tracked from dispatch through to delivery.

🇦🇺 Australia: 4–9 business days via Australia Post. Express 3-4 business days via UPS
🇺🇸 United States: 2–6 business days via UPS
🇬🇧 United Kingdom: 5–8 business days via Royal Mail
🇪🇺 Europe: 6–10 business days
🇨🇦 Canada: 6–10 business days via UPS Canada
🇳🇿 New Zealand: 5–8 business days via New Zealand Post
🌍 UAE / Middle East: 6–11 business days 
🌏 Asia (incl. SG, HK, TW): 3–7 business days
🌐 Other regions: 7–15 business days 

Shipping costs: Rates are calculated in local currency at checkout. Free shipping is available when you hit the threshold for your region.

🇦🇺 Australia: A$10 · Free over A$100 · Express A$25
🇺🇸 United States: US$5 · Free over US$75
🇬🇧 United Kingdom: £5 · Free over £75 
🇪🇺 Europe: €6 · Free over €75
🇨🇦 Canada: US$15 · Free over US$100
🇳🇿 New Zealand: NZ$14 · Free over NZ$120
🌍 Rest of World: US$9 · Free over US$75

International orders: For international deliveries, shipping times may vary due to customs clearance. Any applicable duties, taxes, or import fees are the responsibility of the customer, unless otherwise stated at checkout.

Tracking: Once your order ships, you'll receive an email with your tracking details so you can follow its progress. Please note that it may take a few days for tracking information to update after your shipping confirmation is sent.

Delivery issues: If something doesn't look right, your order hasn't arrived, or it turns up damaged, reach out to us at geton@staje.co. We're here to help, and we'll take it from there.